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FAQs

When can I expect my order?

  • All of our apparel is "made-to-order", which means we don't have inventory. We source our products from suppliers from all over the world. Each has their own timetable for production, which can be affected by COVID-19 protocols. Therefore, we currently have a fulfillment period of 2-3 weeks. If you're buying a gift or for a special occasion, it's best to purchase your items as early as 4 weeks in advance. Your order will most likely arrive before then, but we ask for your patience in waiting for your amazing CLAW™ gear!

Do you offer Youth Sizes?

  • YES! We have a collection dedicated to kids and youth. If something you like isn't offered in the size you're looking for, send us a message and we might see what we can do.

    Check out our Youth Collection, CLAW™ Kids!


Can I cancel my order?

  • Due to the nature of our ordering process, with each garment being "made-to-order", we can only accept cancellations up to 24 hours after your initial order is placed. We move quickly to fulfill your orders as soon as possible, so we ask that you do not cancel any orders after 24 hours.


Do you accept returns or exchanges?

  • We do not accept returns or exchanges of any kind. If there is a problem with either your order or your garment, email our customer support with a detailed description of your problem (along with photos of the issue) at orders@coachlain.com.

 
Do you have a Privacy Policy or Terms of Service Agreement?

  • Yes we do! You can review those here.

 
Do you offer customization of the items in your store?

  • We've considered it! But we don't want to offer it as an option until we gauge the demand. We do however offer custom design services for practice wear, team wear, and nationals shirts! You can view the work of our creative agency, Claw Creative Co. on Dribbble

 
Are you an actual coach?

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invested in CLAW™! "Back Bases Don't Spot!" Diecut Sticker 👏
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invested in CLAW™! After Practice Shirt 👏
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invested in CLAW™! All About That Base 👏
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invested in CLAW™! All Leegue Classic Flip-Flops 👏
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invested in CLAW™! All Leegue Classic Sports Bra 👏
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invested in CLAW™! Always Real Long Sleeve 👏
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invested in CLAW™! Always Real Track Pants 👏
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invested in CLAW™! Apex Green Leggings 👏
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invested in CLAW™! Apex Green Sports Bra 👏
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invested in CLAW™! Apex Green Women's Cropped Hoodie 👏
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invested in CLAW™! Apex Green Women's Cropped Windbreaker 👏
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invested in CLAW™! Apex Green Women's Tee 👏
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invested in CLAW™! Apex Green Yoga Shorts 👏
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invested in CLAW™! Apex Yellow Cropped Windbreaker 👏
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invested in CLAW™! Apex Yellow Leggings 👏
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invested in CLAW™! Apex Yellow Sports Bra 👏
ago check_circle Verified purchase
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invested in CLAW™! Apex Yellow Women's Cropped Hoodie 👏
ago check_circle Verified purchase
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invested in CLAW™! Apex Yellow Women's Tee 👏
ago check_circle Verified purchase
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invested in CLAW™! Apex Yellow Yoga Shorts 👏
ago check_circle Verified purchase
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invested in CLAW™! Back Bases Don't Spot (Youth) 👏
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